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RV Rental Outlet RV Rental Policies

RV Rental Policies Payments and Deposits

Motor-home reservations require a $500 payment at time of booking. Trailers require a $250 payment at time of booking. The remaining balance is due prior to 21 days of rental. Damage deposit is charged as an “authorization only” on your credit card. Any additional money due at the conclusion of the rental will be charged against the authorized funds with the balance of the amount being released. Cancellation insurance is available from a 3rd party provider. (Ask our reservation specialist for details). We accept VISA, MASTERCARD, DISCOVER, cash or personal check if received 10 business days to clear prior to departure.

Vehicle Pick Up/Return

Office hours are generally 9:00 AM to 5:00 PM Monday through Friday, Saturday 9:00 AM to 4:00 PM Closed Sunday and major Holidays. Vehicle departure time is normally between 1:00 PM and 4:30 PM.

Vehicle drop off time is between 9:00 AM and 11:00 AM only. Returns after may be subject to a late return fee of $25 per hour. Customer agrees that they will return unit in the same condition as they received it, Fuel & LP full. A fee of up to $500 will be charged if the interior of the vehicle has not been cleaned. Damages or loss of equipment will be paid for by the renter. Holding tanks must be emptied prior to return of the vehicle or be subject to an additional dump charge of up to $85.

Pick up and drop off times are more flexible during the off season based on availability and do not apply to special event weekends. All rentals are a 3-day min and 4-day minimum on Memorial Day, Labor Day, July 4th, Thanksgiving, NASCAR & Country Thunder. Flexible pick up and drop off times are not guaranted and RV Rental Outlet accepts no liability regarding non-availability of flexible times.

Rental Day

The rental day is based on number of nights the vehicle is used. Each night constitutes a rental day. Rental charges are based on rates in effect at pick-up day.

Early Returns, Late Pick Ups and Unused Miles

No Refunds will be made for early returns and/or late pickups. Unused prepaid mileage charges will be refunded.

Eligible Drivers

Any licensed adult driver 25 years of age or older, currently covered under an auto insurance policy is eligible to drive the motor-home. A nominal fee may apply to add additional drivers to the insurance policy. Ask your reservation specialist for details.

Familiarization Tour

Familiarization tour (approximately 30 minutes to one hour) is required to acquaint the customer and drivers with the operation of the vehicle before departure. This tour is only given during office hours.

Optional Use Generator

Motor homes and toy haulers are equipped with generators. You will receive, free of charge, 4 hours of generator use per day. A generator is not necessary for normal vehicle operation and is subject to service interruption. If customer chooses to use generator over the allotted 4 hours per day, extra charges will accrue at $3 per hour as determined by a running time meter.

Insurance

Your first choice in insurance should be your own automotive insurance, after all why pay for something you already have? When a quote is created and sent to you it will include an insurance binder you will need to send to your insurance provider and be sure to ask them for a “Loss of Payee” form, which will act as your proof of coverage.
In the event that your insurance will not provide coverage we can extend our commercial coverage to you. WE ARE NOT LICENSED INSURANCE AGENTS, WE CANNOT SELL INSURANCE. WE CAN ONLY ADD A TEMPORARY EXTENSION TO OUR POLICY. This extension is referred to as a “Loss Damage Waiver (LDW)” with the LDW your security deposit is your deductible. The security deposit will range from $500 -$2500 depending upon the unit. The rate for the LDW will vary from $15-$60 a day depending upon which RV you’re renting.

Towing

Towing with the motorhome requires prior permission. RV’s are not wired for electric brakes. Trailers over 3000 lbs. are not allowed. Please request to tow at the time you book your reservation. A $90 towing charge will apply. THE MOTORHOME PROVIDES NO COLLISION OR LIABILITY COVERAGE FOR DAMAGE TO THE TOWED OBJECT, OR FOR ANY THIRD PARTY INJURY INFLICTED BY THE TOWED OBJECT.

Substitution

In the event the RV you reserved  is unavailable, RV Rental Outlet reserves the right to substitute a comparable or higher grade model. If you are provided a higher grade model there will be no additional charge. Should a lower grade model be offered and accepted, rates will be adjusted to the price of the lower model.

Pets

Small domesticated pets are allowed in some of the motorhomes. An increased damage deposit and cleaning fee may apply in the amount of $150. Ask your reservation specialist for details. Additional cleaning charges may apply for pet hair, odor, etc.

Smoking

Smoking is NOT allowed in our rental units. A $500 deodorizing fee will be charged for smoking odor.

Restricted Areas

Motorhomes are to be limited to use on paved roads (not allowed on “logging” and other non-public roads, and selected highways such as the Apache Trail in Arizona. Also, travel through extreme desert areas such as Death Valley during hot periods is prohibited. If you have questions call your reservation specialist.

One Way Rentals

One way rentals are available anywhere in the US. Drop charges vary by location. Consult your reservation specialist for details.

Fuel Information

No warranties are made concerning fuel mileage and fuel tank capacity. We assume no liability for fuel consumption rates. All gasoline and all propane refueling during the trip are at the customers expense.

Cancellation

14 days or more prior to pick up— 50% refund and a 50% credit for next rental. 13 days or less prior to pick up— 50% credit towards a future rental.

Refund of Security Deposit

Your security deposit will be returned to you within 7-10 business days of your return date, provided the vehicle is returned in the same condition as when it went out. If your charges exceed your security deposit, you will be responsible for paying the excess balance owed. The following charges will be deducted from your security deposit:
NO Smoking————————————————$500 Cleaning fee will apply
NO Pets/Animals (without prior arrangement)——–$500 Cleaning fee will apply
NO Fish in REFRIGERATOR/FREEZER—————$500 Cleaning fee will apply
Black/Grey Tanks must return EMPTY—————–$85 Dumping fee will apply
Propane Tanks must return TOPPED OFF————-$25 Service fee + the cost of propane will apply

The “Drop N Go Cleaning Package” negates the tank dump, propane fill and cleaning charges UNRELATED TO SMOKING, PETS, FISH AND THE NEED FOR EXCESSIVE CLEANING.

International Travelers please contact “Reservation Specialist” for down payment terms.

The staff and management of RV Rental Outlet have done many things to assure you of a trouble free vacation. In the unlikely event that you may experience mechanical difficulties with the vehicle, we have designed our Vacation Saver Policy to help you get back on the road as quickly as possible.

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Payments & Deposits

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Pickup/Return

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Rental Day

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Early, Late, Unused

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Eligible Drivers

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Familiarization Tour

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Optional Generator

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Insurance

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Towing

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Substitution

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Pets

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Smoking

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Restricted Areas

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One-Way Rentals

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Fuel Information

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Cancellation

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Security Deposit