RV Rental Outlet Frequently Asked Questions

[vc_column_text]Vehicle departure time is normally between 1:00 PM and 4:00 PM. Early pick-up can be arranged depending on unit for an additional charge. Vehicle drop off time is normally between 9:00 AM and 1:00 PM only. Returns after 1:00 pm may be subject to a late return fee of $25 per hour.[/vc_column_text]
[vc_column_text]All you need is to be 25 years of age or older and possess a valid driver’s license and a major credit card. No special endorsement is needed. Temporary licenses are not accepted. All drivers must be present, listed on and sign the Rental Agreement and will be bound by Terms and Conditions of the Rental Agreement at vehicle pick up.[/vc_column_text]
[vc_column_text]Yes! We can park your vehicle on our lot which is monitored by security cameras and locked-up after hours at no charge.[/vc_column_text]
[vc_column_text]Sure! We just need proper Mexico Insurance on the unit as well as an Insurance Binder to cover the unit in the U.S. or you may purchase our Loss Damage Waiver.[/vc_column_text]
[vc_column_text]No, unfortunately we do not allow towing behind any of our units.[/vc_column_text]
[vc_column_text]Sure! Anything left at our facility will be stored in the back office but will be left at your own risk.[/vc_column_text]
[vc_column_text]Motorized rentals include 100 miles per day of free mileage. Additional miles are charged at a discounted rate of 49¢ per mile, up to 300 miles. In the event the overage of miles exceeds 300, ALL additional miles will be charged at 89¢ per mile. Unlimited miles on travel trailers.[/vc_column_text]
[vc_column_text]Pets are welcome. No additional deposit required. Customer agrees to clean up after their pet. Cleaning fee will be applied for non-compliance.[/vc_column_text]
[vc_column_text]Yes, however, we do not recommend this. It is difficult to know if the water is potable when you fill the tank at a variety of locations. We recommend you use bottled water for drinking and cooking. The water from the tank is fine for washing and bathing.[/vc_column_text]
[vc_column_text]Most personal automobile policies provide coverage for RV Rentals. Personal auto insurance often will provide the best coverage with the limits you are comfortable with. Check with your agent to find out if your personal policy provides coverage. If your personal auto policy does not provide coverage, you may purchase our Loss Damage Waiver (LDW). Travel Trailers $19.50/night, Class C Motor Homes $29.50/night & Class A Motor Homes $39.50/night.[/vc_column_text]
[vc_column_text]The security deposit is required at the time of departure and is used to cover any additional expenses over the estimated trip costs. This deposit is used to cover such costs as additional miles, refueling and damage. The amount of the deposit will vary depending on the unit you select. Tear Drop Trailers $500, Travel Trailers $750, Class C Motor Homes $1000 & Class A Motor Homes $2500. The security deposit is an authorization on a credit card. This does not charge the card and will not show up on your statement, but it does place a hold on the funds preventing you from using the amount. The security deposit is an Authorization ONLY which is on a VISA, MasterCard, American Express or Discover at the time of pick-up. This does not charge the card but does confirm the funds and holds the amount during the duration of your trip and will drop off in 7-10 days.[/vc_column_text]
[vc_column_text]We rent two different classes of motorhomes that are both self-contained. Class C motorhomes have a truck chassis on the front as well as a cabover bed. This class is the most economical with a greater variety of floorplans to fit your needs. Class A motorhomes are bus-style and have a flat front with a large windshield. They are built with higher ceilings providing a more luxurious ambiance. They also include larger tanks and hydraulic leveling systems. We offer Free Test Drives if you’d like to try one out![/vc_column_text]
[vc_column_text]Dry camping means you are camping WITHOUT any electricity, water or sewer hook-ups. The length of time an RV can go before it needs to be recharged, (water, sewer & battery) will vary depending on the size and class of Motor Home. The smaller the unit, the shorter the time. Batteries can go dead quickly while dry camping. On board water will vary depending on consumption. Showers take the most water. Holding tanks also vary based on use. On average, Motor Homes may go 3-5 days but only with enough fuel to run the generator which will recharge the house battery. However travel trailers will NOT work at full capacity without being plugged in to a power source so when they are dead; so is your fridge, water heater, furnace, water pump, etc. Generators are a MUST if you plan on dry camping. The trickle charge from your vehicle to the trailer will only put out a small amount of charge. This will not be sufficient to power the entire trailer and amenities inside.

Empty your waste system often. Most of our customers find themselves dumping the RV plumbing waste every 3-5 days on the road.[/vc_column_text]

[vc_column_text]Our fuel policy is very simple. Fuel is marked at time of delivery and is FULL. We ask that you fill it back up prior to returning. If the fuel is not full upon return, a $50 fuel fee will be charged as well as the cost to refuel the unit. There is no need to fill the propane tank before returning, as it is included in the Prep Fee.[/vc_column_text]
[vc_column_text]Motor Homes come with a generator so you can camp anywhere you want, with or without hook-ups. Generators are only needed when the Motor Home is not plugged into “Shore Power.” The only items that require AC power is the overhead air conditioner, microwave, TV/DVD player and any item you would plug into the wall outlets. We give you 4 Free hours per night with your rental and $3 per/hour for each additional hour.[/vc_column_text]
[vc_column_text]No problem! We have a 24/7 Technical Support line you can call if your having any issues on your trip. One of our Technicians will work with you to resolve any problems or simply answer any questions. Our Tech Line phone number is 480-237—9970[/vc_column_text]
[vc_column_text]A Hold Deposit of $250 for travel trailers and toy haulers or $500 for motorhomes is required to guarantee your reservation. The remaining balance is due in full 21 days before departure date. Cancellation more than 14 days prior to departure date will receive a 50% refund and a 50% credit toward a future rental within 1 year. Cancellation 13 days or less will receive a 50% credit toward a future rental within 1 year. Cancellation 48 hours of departure date is non-refundable. Trips over 14 days or for a Special Event or Holidays are non-refundable 21 days prior to departure date. Special Events and Holidays include, but are not limited to; Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas, New Years, NASCAR and Country Thunder. RV Rental Outlet reserves the right to refuse service or cancel for any reservation.[/vc_column_text]
[vc_column_text]Unfortunately no, we have a 3 night minimum on ALL rentals.[/vc_column_text]
[vc_column_text]No worries! We will do a thorough “Walk-Through” with you on your pick-up day. We will go over the exterior and interior components of the unit and answer any questions you have.[/vc_column_text]